Indochine Cruise

More than 30 days prior to check-in: free of charge
From 30 to 7 days prior to check-in: 10% of total rates
From 6 to 3 days prior to check-in: 50% of total rates.
Less than 3 days prior to check-in: 100% of total rates.
No-Show: 100% of total rates.
Cancellation notice must be in written form and sent to us via email. Refunds will be processed between 7 business days.

WEATHER ISSUE

Halong Bay actually belongs much to the natural issue. All cruise teams here (including ours) are under the management and operation of the Halong Bay Management Authority. They reserve the right to monitor the weather condition and make the decision for sailing permission daily. Their decision comes at any time of the day and this will be informed via phone to all cruise teams. Indochina Sails will be in charge of informing passengers and travel agents after we receive any urgent weather issue.

Terms and conditions of transportation of guests and baggage on INDOCHINA SAILS LIMITED CO (Indochina Sails Ltd.) is governed by the Indochina Sails Passage Contract, a copy of which will be included with your preliminary documents or on request. Your acceptance of the Passage Contract constitutes agreement to those terms and conditions, including the procedure for resolution of disputes, when your voyage begins.

Indochina Sails shall have the right to cancel or alter in any way any scheduled sailing or itinerary which, in its sole judgment and discretion, is justified for any reasons and to do so without liability for damage or for any loss to guests. Indochina Sails also reserves the right, in the event of a full-cruises charter or for any other reason, to cancel reservations and bookings whether or not a deposit or full payment has been received. In such an event, Indochina Sails will refund guests the amount it has received.

Double or Twin Cabin accommodates 2 adults, 1 child, or 1 infant.
The single Cabin can accommodate 1 adult.

Infant 0-4 years (s): Stay for free if using existing bedding. If you need a baby cot there may be an extra charge ( USD 25/ baby cot/ night )
Children 5-11 years (s): Be surcharged to stay in a cabin with 1 extra mattress.
Child(s) over 12 years old are considered adults.

Children under 18 years old must be accompanied by an adult and if that adult is not a parent or a legal guardian, written permission from parents or legal guardians is required.

We strongly recommend that all guests purchase comprehensive Trip Cancellation/Interruption Insurance for the full purchase price of the cruise as well as air and/or land program costs. Your travel agents can provide additional information about Indochina Sails Ltd. Co., a program that has been specially designed and economically priced exclusively for our guests.

Though Indochine takes all reasonable care in the handling of baggage, Indochina Sails' responsibility for lost, damaged, or misplaced baggage and other personal property is limited by the Passage Contract. Indochina Sails is not responsible for camera equipment, jewelry, cash, or other similarly fragile and valuable items contained in checked or unchecked baggage. These items, as well as medications or prescriptions, should be carried on and off the cruises by the guests themselves. Safes are available free of charge on board. For your safety, all guests and all baggage must pass a security checkpoint.

The cruises will be available for embarkation two hours before the scheduled sailing time noted on the itinerary sent with the final documents. On disembarkation day, cabins must be vacated two hours after the scheduled arrival time, unless otherwise agreed by the Captain.

Guest with disabilities is welcomed aboard Indochina cruises. However, Indochina has limited facilities for guests with disabilities. Any guests requiring special services, assistance, equipment, or accommodations must advise our sales at the time of reservation. The guest will be informed whether early embarkation will be necessary or not. Indochina Cruise has the right to refuse requested accommodation that is not readily available.

For safety reasons, guests in wheelchairs cannot be carried on launches in ports where the cruises are at anchorage areas. Upon notification by guests with disabilities, Indochina  Cruise will provide written specifications detailing suite and bathroom doorway widths and other pertinent access limitations on board. Guests using wheelchairs must be accompanied by a companion for access to all other areas of the cruises. Please be noted that accessible cabins are subject to availability and must be requested at the time of booking.

If guests have special dietary requirements, Indochina Cruise must be advised at the time of booking or, at the latest, six weeks before sailing. Every effort will be made to comply.

Prices do not include gratuities for local shore excursion guides, drivers, and related service staff. Independent, subcontracted ground operator companies employ all ground staff and these entities do not participate in Indochina Sails Cruises on board "no tipping" practice. Tipping of guides, drivers, and other independent ground staff is at the individual guest's discretion, anticipated, and appreciated.