{"id":32778,"date":"2026-09-30T06:31:41","date_gmt":"2026-09-30T06:31:41","guid":{"rendered":"https:\/\/asiatravelmates.com\/hotels\/?page_id=32778"},"modified":"2026-09-30T07:53:20","modified_gmt":"2026-09-30T07:53:20","slug":"accessibility-statement","status":"publish","type":"page","link":"https:\/\/asiatravelmates.com\/hotels\/accessibility-statement\/","title":{"rendered":"Accessibility Statement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"32778\" class=\"elementor elementor-32778\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b56f54a e-con-full e-flex e-con e-parent\" data-id=\"2b56f54a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6198cd3c e-con-full e-flex e-con e-child\" data-id=\"6198cd3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-695ffbe9 elementor-widget elementor-widget-text-editor\" data-id=\"695ffbe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<!-- ============================================================\n     ASIA TRAVEL MATES \u2014 HEADER + NAVIGATION\n     Standalone. 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class=\"atm-header\" role=\"banner\">\n  <div class=\"atm-header-inner\">\n    <p class=\"atm-eyebrow\">Asia Travel Mates Corp<\/p>\n    <h1>Accessibility Statement<\/h1>\n    <p class=\"atm-header-subtitle\">A corporate policy and practical guide \u2014 our commitment to accessible travel and to an accessible website, including how to communicate requirements, what we can adapt, and where third-party limitations may apply.<\/p>\n    <ul class=\"atm-header-meta\" aria-label=\"Document metadata\">\n      <li>Version 3.0<\/li>\n      <li>Effective 1 January 2026<\/li>\n      <li>Corporate Policy \u00b7 Inclusion<\/li>\n    <\/ul>\n  <\/div>\n<\/header>\n\n<div class=\"atm-body\">\n\n<section class=\"atm-legal-links\" aria-label=\"Related documents\">\n  <h2>Related Documents<\/h2>\n  <h3>Corporate Policies<\/h3>\n  <ul>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/responsible-travel-policy\/\">Responsible Travel Policy<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/child-protection-policy\/\">Child Protection &amp; Safeguarding Policy<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/modern-slavery-statement\/\">Corporate Responsibility &amp; Supply Chain Statement<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/b2b-partner-terms\/\">B2B Partner Terms<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/travel-advisory\/\">Travel Advisory<\/a><\/li>\n  <\/ul>\n  <h3>Legal &amp; Contractual<\/h3>\n  <ul>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/terms-and-conditions\/\">Terms &amp; Conditions<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/booking-conditions\/\">Booking Conditions<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/tour-itinerary-contract\/\">Online Tour Booking Agreement<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/privacy-policy\/\">Privacy Policy<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/payment-terms\/\">Payment Terms<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/cancellation-policy\/\">Cancellation Policy<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/travel-insurance-requirements\/\">Travel Insurance Requirements<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/cookie-policy\/\">Cookie Policy<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/complaints-procedure\/\">Complaints Procedure<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/legal-notice\/\">Legal Notice<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/contact\/\">Contact<\/a><\/li>\n  <\/ul>\n<\/section>\n\n<div class=\"atm-notice\" role=\"note\">\n  <strong>Our Commitment<\/strong>\n  <p>We are committed to inclusive travel and to an accessible website. Accessibility is not a checklist for us \u2014 it is a practical commitment to making our journeys work for travelers with disabilities, dietary requirements, medical needs and specific preferences. This statement explains what we can adapt, what we cannot, and how to tell us what you need.<\/p>\n<\/div>\n\n<section class=\"atm-summary\" aria-labelledby=\"short-heading\">\n  <h2 id=\"short-heading\">The Statement at a Glance<\/h2>\n  <p class=\"atm-summary-sub\">What we can accommodate, what we cannot, and how to reach us.<\/p>\n  <ul>\n    <li><strong>Accessible travel requests<\/strong> \u2014 we adapt journeys where possible and are honest when we cannot.<\/li>\n    <li><strong>Mobility requirements<\/strong> \u2014 private transport, adjusted pacing, accessible accommodation where available.<\/li>\n    <li><strong>Dietary, sensory &amp; medical needs<\/strong> \u2014 coordinated with hotels, restaurants, guides and cruise operators.<\/li>\n    <li><strong>Website accessibility<\/strong> \u2014 WCAG 2.1 AA where reasonably achievable.<\/li>\n    <li><strong>Third-party facilities<\/strong> \u2014 some infrastructure in the region is not fully accessible; we disclose this in advance.<\/li>\n    <li><strong>Assistance requests<\/strong> \u2014 raised early, ideally before your itinerary is designed.<\/li>\n    <li><strong>Feedback<\/strong> \u2014 always welcome, and always acted on where possible.<\/li>\n  <\/ul>\n<\/section>\n\n<section class=\"atm-section\" aria-labelledby=\"s1\">\n  <h2 id=\"s1\"><span class=\"atm-section-num\">01<\/span>Accessible Travel Requests<\/h2>\n  <p>Not all destinations in Vietnam, Laos and Cambodia offer fully accessible infrastructure. This is the reality of travel in the region \u2014 uneven pavements, historic buildings without lifts, temples with steps, and rural areas without adapted facilities.<\/p>\n  <p>We work with what is available, and we are honest with travelers about what is and is not possible. Where a specific journey or activity cannot be adapted to your needs, we will tell you clearly \u2014 rather than promise something we cannot deliver.<\/p>\n\n  <h3>1.1 What We Can Often Accommodate<\/h3>\n  <ul>\n    <li><strong>Mobility needs<\/strong> \u2014 private vehicle arrangements with additional space, accessible accommodation where available, adjusted pacing, and alternate routes to avoid challenging terrain.<\/li>\n    <li><strong>Dietary requirements<\/strong> \u2014 coordination with hotels, restaurants and cruise operators, including vegetarian, vegan, gluten-free, halal, allergy-aware and other requirements.<\/li>\n    <li><strong>Sensory sensitivities<\/strong> \u2014 quieter routes, adjusted schedules, and personalized guidance to reduce overwhelm.<\/li>\n    <li><strong>Medical considerations<\/strong> \u2014 coordination with guides and suppliers, adjustments to pacing and route where medically advised.<\/li>\n    <li><strong>Travel with companions or carers<\/strong> \u2014 additional traveler arrangements, connecting rooms, and coordination with family members or carers.<\/li>\n  <\/ul>\n\n  <h3>1.2 What Is Sometimes Not Possible<\/h3>\n  <ul>\n    <li>Fully wheelchair-accessible travel across remote regions and heritage sites with uneven ground;<\/li>\n    <li>Access to all upper levels or platforms at some ancient monuments;<\/li>\n    <li>Adaptation of certain trekking, cycling or adventure activities;<\/li>\n    <li>Guaranteed availability of accessible hotel rooms at every property, particularly at boutique, heritage or rural properties.<\/li>\n  <\/ul>\n\n  <p>Where a limitation affects your journey, we will tell you at the enquiry stage \u2014 before your itinerary is confirmed \u2014 so you can make an informed decision.<\/p>\n<\/section>\n\n<section class=\"atm-section\" aria-labelledby=\"s2\">\n  <h2 id=\"s2\"><span class=\"atm-section-num\">02<\/span>Mobility Requirements<\/h2>\n  <p>If you have mobility requirements, the earlier you tell us, the more we can adapt. We work with the following categories \u2014 and we can usually build a journey around them at some level.<\/p>\n\n  <h3>2.1 What We Can Typically Arrange<\/h3>\n  <ul>\n    <li><strong>Private transport with extra space<\/strong> \u2014 for wheelchairs, walkers, or travelers who need assistance with boarding;<\/li>\n    <li><strong>Adjusted pacing<\/strong> \u2014 fewer activities per day, more rest time, longer transfer windows;<\/li>\n    <li><strong>Ground-floor or accessible rooms<\/strong> where available at specific properties;<\/li>\n    <li><strong>Alternative routes<\/strong> to avoid steep steps, long walks, or unstable ground;<\/li>\n    <li><strong>Assistance at airports and stations<\/strong> \u2014 coordinated with airlines and station staff where possible;<\/li>\n    <li><strong>Personal care assistants<\/strong> \u2014 coordination for a carer travelling with you, and reasonable adjustments to their travel arrangements.<\/li>\n  <\/ul>\n\n  <h3>2.2 What to Tell Us<\/h3>\n  <p>So we can assess a journey accurately, it helps to know:<\/p>\n  <ul>\n    <li>Whether you use a wheelchair, walker, or mobility aid \u2014 and if so, whether it folds or is powered;<\/li>\n    <li>Whether you can manage steps, uneven ground, or long distances;<\/li>\n    <li>Whether you travel with a carer or companion, and if so, in what capacity;<\/li>\n    <li>Any specific equipment you travel with (e.g., CPAP machine, mobility scooter, medical devices);<\/li>\n    <li>Any medical conditions that affect how long you can travel, or how much activity you can sustain in a day.<\/li>\n  <\/ul>\n  <p>You can share this with your specialist by email, or note it in the enquiry form. It will be treated confidentially, in line with our <a href=\"https:\/\/asiatravelmates.com\/hotels\/privacy-policy\/\">Privacy Policy<\/a>.<\/p>\n<\/section>\n\n<section class=\"atm-section\" aria-labelledby=\"s3\">\n  <h2 id=\"s3\"><span class=\"atm-section-num\">03<\/span>Dietary &amp; Accessibility Communication<\/h2>\n  <p>Dietary requirements are a form of accessibility \u2014 and one that is easy to communicate in advance, but difficult to solve on the day. Please tell us as early as possible.<\/p>\n\n  <h3>3.1 Dietary Requirements<\/h3>\n  <ul>\n    <li><strong>Vegetarian, vegan or pescatarian<\/strong> \u2014 we can build meals around these requirements across Vietnam, Laos and Cambodia;<\/li>\n    <li><strong>Gluten-free<\/strong> \u2014 possible at many restaurants and hotels, with careful coordination;<\/li>\n    <li><strong>Halal<\/strong> \u2014 available at selected restaurants and hotels in major cities and Muslim communities in the region;<\/li>\n    <li><strong>Allergies<\/strong> \u2014 including nuts, shellfish, soy, dairy and eggs. We take allergies seriously and coordinate directly with restaurants and kitchens;<\/li>\n    <li><strong>Religious or personal requirements<\/strong> \u2014 including fasting periods, specific religious observances, and dietary practices related to health.<\/li>\n  <\/ul>\n\n  <h3>3.2 Sensory &amp; Other Accessibility Requirements<\/h3>\n  <ul>\n    <li><strong>Hearing<\/strong> \u2014 we can coordinate with hotels that have visual alerts or adapted rooms, and brief guides on communication preferences;<\/li>\n    <li><strong>Vision<\/strong> \u2014 we can coordinate with guides on descriptive narration and orientation support;<\/li>\n    <li><strong>Cognitive or neurological<\/strong> \u2014 we can adjust pacing, environment and communication style where we are informed in advance;<\/li>\n    <li><strong>Sensory sensitivities<\/strong> \u2014 we can reduce exposure to crowded markets, loud sites or busy traffic where possible.<\/li>\n  <\/ul>\n\n  <h3>3.3 How to Communicate<\/h3>\n  <p>Please tell us in writing \u2014 by email to your specialist, or through the enquiry form. The more specific you are, the better we can plan. Where relevant, we may ask follow-up questions to make sure we have understood correctly.<\/p>\n<\/section>\n\n<section class=\"atm-section\" aria-labelledby=\"s4\">\n  <h2 id=\"s4\"><span class=\"atm-section-num\">04<\/span>Website Accessibility<\/h2>\n  <p>We aim to comply with widely recognized accessibility standards (WCAG 2.1 AA where reasonably achievable) across our website. This includes:<\/p>\n  <ul>\n    <li><strong>Keyboard navigability<\/strong> across all core pages and forms;<\/li>\n    <li><strong>Visible focus indicators<\/strong> on interactive elements;<\/li>\n    <li><strong>Sufficient colour contrast<\/strong> for text and interface elements;<\/li>\n    <li><strong>Alternative text<\/strong> for meaningful images;<\/li>\n    <li><strong>Semantic HTML<\/strong> and proper heading hierarchy;<\/li>\n    <li><strong>Support for reduced-motion preferences<\/strong>;<\/li>\n    <li><strong>Skip links<\/strong> to bypass navigation and reach main content;<\/li>\n    <li><strong>Responsive design<\/strong> that works across mobile, tablet and desktop.<\/li>\n  <\/ul>\n  <p>Where we identify accessibility issues on our website, we work to resolve them. If you encounter a specific problem, please tell us \u2014 feedback is the most effective way for us to improve.<\/p>\n\n  <h3>4.1 Forms &amp; Enquiries<\/h3>\n  <p>All enquiry forms on the site are designed to be keyboard-navigable and screen-reader compatible. If you cannot complete a form for accessibility reasons, please contact us directly by email and we will handle your enquiry manually.<\/p>\n<\/section>\n\n<section class=\"atm-section\" aria-labelledby=\"s5\">\n  <h2 id=\"s5\"><span class=\"atm-section-num\">05<\/span>Limitations of Third-Party Facilities<\/h2>\n  <p>Many of the services we arrange \u2014 hotels, restaurants, cruise vessels, trains, airports, heritage sites and attractions \u2014 are operated by independent third parties. Their accessibility standards vary widely across the region.<\/p>\n\n  <h3>5.1 What This Means in Practice<\/h3>\n  <ul>\n    <li><strong>Hotels<\/strong> \u2014 some properties have accessible rooms; others do not, particularly heritage, boutique or rural properties. We will confirm what is available before you book;<\/li>\n    <li><strong>Cruise vessels<\/strong> \u2014 accessibility varies significantly. Some vessels have adapted cabins and lifts; others have narrow corridors, steep stairs or no lift;<\/li>\n    <li><strong>Trains<\/strong> \u2014 accessibility on Vietnam&#8217;s rail network varies by carriage and station. We will advise on what is feasible on specific segments;<\/li>\n    <li><strong>Heritage sites and attractions<\/strong> \u2014 many are historic sites with uneven ground, steps and narrow passages that cannot be modified. Some sites have limited adaptation;<\/li>\n    <li><strong>Restaurants and markets<\/strong> \u2014 accessibility varies. We select venues based on what is available and, where possible, choose accessible alternatives;<\/li>\n    <li><strong>Airports and stations<\/strong> \u2014 major airports generally have assistance services; smaller ones may not.<\/li>\n  <\/ul>\n\n  <h3>5.2 How We Handle This<\/h3>\n  <ul>\n    <li>We are honest about limitations <strong>before<\/strong> booking. We will not present a journey as fully accessible if it is not;<\/li>\n    <li>Where we identify limitations, we offer alternatives \u2014 a different property, a different route, or a different activity;<\/li>\n    <li>We coordinate directly with suppliers to confirm what is available \u2014 and we document what has been confirmed;<\/li>\n    <li>Where we cannot confirm a facility&#8217;s accessibility, we will tell you \u2014 so you can decide what works for you.<\/li>\n  <\/ul>\n<\/section>\n\n<section class=\"atm-section\" aria-labelledby=\"s6\">\n  <h2 id=\"s6\"><span class=\"atm-section-num\">06<\/span>Requesting Assistance<\/h2>\n  <p>If you have accessibility requirements, please raise them as early as possible \u2014 ideally before your itinerary is designed. The earlier we know, the more we can adapt.<\/p>\n\n  <h3>6.1 How to Raise a Request<\/h3>\n  <ul>\n    <li><strong>By email<\/strong> \u2014 write to <a href=\"mailto:hello@asiatravelmates.com\">hello@asiatravelmates.com<\/a>, or to your specialist directly;<\/li>\n    <li><strong>Through the enquiry form<\/strong> \u2014 most enquiry forms have a notes field for additional requirements;<\/li>\n    <li><strong>By phone or WhatsApp<\/strong> \u2014 during business hours, if you prefer to discuss requirements directly.<\/li>\n  <\/ul>\n\n  <h3>6.2 What to Include<\/h3>\n  <ul>\n    <li>Your specific accessibility requirements \u2014 mobility, sensory, medical or dietary;<\/li>\n    <li>Any documentation we should be aware of \u2014 for example, medical notes, accessibility certification, or equipment specifications;<\/li>\n    <li>Your preferred destinations, journey style, and pace;<\/li>\n    <li>Whether you travel with a carer, companion or family member who will assist you;<\/li>\n    <li>Any accommodation or transport preferences that would help us plan better.<\/li>\n  <\/ul>\n\n  <h3>6.3 What Happens Next<\/h3>\n  <ul>\n    <li>Your specialist will review the requirements against specific properties, destinations and activities;<\/li>\n    <li>We will confirm what we can adapt, and what we cannot;<\/li>\n    <li>Where relevant, we will propose alternatives \u2014 different properties, adjusted pacing, or different routes;<\/li>\n    <li>Once confirmed, your journey is planned with your requirements documented.<\/li>\n  <\/ul>\n<\/section>\n\n<section class=\"atm-section\" aria-labelledby=\"s7\">\n  <h2 id=\"s7\"><span class=\"atm-section-num\">07<\/span>Pre-Trip Planning &amp; Support<\/h2>\n  <ul>\n    <li><strong>Pre-departure briefing<\/strong> \u2014 for journeys with accessibility requirements, we provide written briefings on what to expect, and what has been arranged;<\/li>\n    <li><strong>On-the-ground support<\/strong> \u2014 guides and drivers are briefed on specific accessibility needs and can adapt during the journey where needed;<\/li>\n    <li><strong>Emergency contacts<\/strong> \u2014 for urgent situations during the journey, you have direct contact with your guide and our team;<\/li>\n    <li><strong>Medical facilities<\/strong> \u2014 major cities have international-standard hospitals. Remote areas may have limited medical facilities \u2014 we will advise in advance.<\/li>\n  <\/ul>\n<\/section>\n\n<section class=\"atm-section\" aria-labelledby=\"s8\">\n  <h2 id=\"s8\"><span class=\"atm-section-num\">08<\/span>Feedback<\/h2>\n  <p>If you encounter an accessibility issue \u2014 on our website, during a journey, or with a supplier we have arranged \u2014 please let us know. Feedback is the most effective way for us to improve, both for you and for other travelers.<\/p>\n  <p>For serious concerns, please use our <a href=\"https:\/\/asiatravelmates.com\/hotels\/complaints-procedure\/\">Complaints Procedure<\/a>. For website accessibility issues specifically, please write to <a href=\"mailto:hello@asiatravelmates.com\">hello@asiatravelmates.com<\/a> with the page or feature concerned.<\/p>\n<\/section>\n\n<section class=\"atm-section\" aria-labelledby=\"s9\">\n  <h2 id=\"s9\"><span class=\"atm-section-num\">09<\/span>Review &amp; Continuous Improvement<\/h2>\n  <ul>\n    <li>This statement is reviewed periodically, and updated when our practices, partner network or standards change;<\/li>\n    <li>Where a specific accessibility issue is raised, we review the relevant property, route or policy and adapt accordingly;<\/li>\n    <li>Feedback from travelers, trade partners and suppliers informs how the statement evolves;<\/li>\n    <li>The version and effective date at the top of this page show when it was last revised.<\/li>\n  <\/ul>\n<\/section>\n\n<section class=\"atm-closing\" aria-labelledby=\"closing-heading\">\n  <h2 id=\"closing-heading\">Speak to Us Directly<\/h2>\n  <p>If you have accessibility requirements \u2014 or if something in this statement is unclear \u2014 please tell us. We would rather have a real conversation about what is possible than let you book a journey that will not work for you.<\/p>\n  <p>Write to <a href=\"mailto:hello@asiatravelmates.com\">hello@asiatravelmates.com<\/a>. We will respond personally and, where possible, adapt your journey.<\/p>\n<\/section>\n\n<footer class=\"atm-legal-footer\">\n  <p><strong>Asia Travel Mates Corp<\/strong> \u2014 Accessibility Statement, Version 3.0, effective 1 January 2026. Issued in Ho Chi Minh City, Socialist Republic of Vietnam. 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