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.atm-legal-links,.atm-legal .atm-summary,.atm-legal .atm-closing{padding:22px 22px}}\n<\/style>\n<\/head>\n<body>\n\n<a class=\"atm-skip-link\" href=\"#main-content\">Skip to content<\/a>\n\n<main class=\"atm-legal\" id=\"main-content\">\n\n<header class=\"atm-header\" role=\"banner\">\n  <div class=\"atm-header-inner\">\n    <p class=\"atm-eyebrow\">Asia Travel Mates Corp<\/p>\n    <h1>Complaints Procedure<\/h1>\n    <p class=\"atm-header-subtitle\">How to raise a concern during or after your journey \u2014 what to include, how we investigate, resolution timelines, escalation and post-trip complaints.<\/p>\n    <ul class=\"atm-header-meta\" aria-label=\"Document metadata\">\n      <li>Version 3.0<\/li>\n      <li>Effective 1 January 2026<\/li>\n      <li>Governed by Vietnam Law<\/li>\n    <\/ul>\n  <\/div>\n<\/header>\n\n<div class=\"atm-body\">\n\n<section class=\"atm-legal-links\" aria-label=\"Related documents\">\n  <h2>Related Documents<\/h2>\n  <h3>Essential<\/h3>\n  <ul>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/terms-and-conditions\/\">Terms &amp; Conditions<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/booking-conditions\/\">Booking Conditions<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/tour-itinerary-contract\/\">Online Tour Booking Agreement<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/cancellation-policy\/\">Cancellation Policy<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/privacy-policy\/\">Privacy Policy<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/payment-terms\/\">Payment Terms<\/a><\/li>\n  <\/ul>\n  <h3>Other Policies<\/h3>\n  <ul>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/responsible-travel-policy\/\">Responsible Travel Policy<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/child-protection-policy\/\">Child Protection &amp; Safeguarding Policy<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/modern-slavery-statement\/\">Corporate Responsibility &amp; Supply Chain Statement<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/accessibility-statement\/\">Accessibility Statement<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/travel-insurance-requirements\/\">Travel Insurance Requirements<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/travel-advisory\/\">Travel Advisory<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/b2b-partner-terms\/\">B2B Partner Terms<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/cookie-policy\/\">Cookie Policy<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/legal-notice\/\">Legal Notice<\/a><\/li>\n    <li><a href=\"https:\/\/asiatravelmates.com\/hotels\/contact\/\">Contact<\/a><\/li>\n  <\/ul>\n<\/section>\n\n<div class=\"atm-notice\" role=\"note\">\n  <strong>Our Commitment<\/strong>\n  <p>We want to hear from you if something is not right \u2014 during or after a journey. Raising a concern early is almost always the fastest way to resolve it. This procedure explains how we handle complaints, what we ask from you, and how far we go to put things right.<\/p>\n<\/div>\n\n<section class=\"atm-summary\" aria-labelledby=\"short-heading\">\n  <h2 id=\"short-heading\">The Procedure at a Glance<\/h2>\n  <p class=\"atm-summary-sub\">Six steps from raising a concern to a resolution.<\/p>\n  <ul>\n    <li><strong>Step 1 \u2014 Raise it early.<\/strong> During a journey, tell your guide or our team immediately.<\/li>\n    <li><strong>Step 2 \u2014 Put it in writing.<\/strong> After a journey, write to <a href=\"mailto:hello@asiatravelmates.com\">hello@asiatravelmates.com<\/a> with the details.<\/li>\n    <li><strong>Step 3 \u2014 Acknowledgement.<\/strong> We confirm receipt within <strong>3 business days<\/strong>.<\/li>\n    <li><strong>Step 4 \u2014 Investigation.<\/strong> We review with suppliers where relevant \u2014 typically within <strong>10 business days<\/strong>.<\/li>\n    <li><strong>Step 5 \u2014 Resolution.<\/strong> We communicate the outcome and any remedy \u2014 typically within <strong>30 days<\/strong> of acknowledgement.<\/li>\n    <li><strong>Step 6 \u2014 Escalation.<\/strong> If you are not satisfied, you can escalate to senior management, then to arbitration or courts as permitted by applicable law.<\/li>\n  <\/ul>\n<\/section>\n\n<section class=\"atm-section\" aria-labelledby=\"s1\">\n  <h2 id=\"s1\"><span class=\"atm-section-num\">01<\/span>Our Approach to Complaints<\/h2>\n  <p>We treat complaints as important feedback. Handled well, a complaint is an opportunity to correct a problem, improve a relationship, and strengthen how we operate.<\/p>\n  <p>Three principles guide how we handle every concern:<\/p>\n  <ul>\n    <li><strong>Listen first.<\/strong> We hear the concern in full before we respond.<\/li>\n    <li><strong>Give the supplier a chance to fix it.<\/strong> Many issues can be resolved in real time \u2014 a different room, a different guide, a corrected transfer.<\/li>\n    <li><strong>Be honest about what we can and cannot do.<\/strong> Where something cannot be resolved in the way you hope, we will tell you directly \u2014 and explain why.<\/li>\n  <\/ul>\n<\/section>\n\n<section class=\"atm-section\" aria-labelledby=\"s2\">\n  <h2 id=\"s2\"><span class=\"atm-section-num\">02<\/span>During a Journey \u2014 Raise It Early<\/h2>\n  <p>If something is not right during your journey, please tell us immediately \u2014 not after you return home. Most issues can be resolved on the spot, or within hours, if we know about them.<\/p>\n\n  <h3>2.1 Who to Tell<\/h3>\n  <ul>\n    <li><strong>Your guide or tour leader<\/strong> \u2014 they are on the ground and can often fix the issue immediately;<\/li>\n    <li><strong>Your specialist at Asia Travel Mates<\/strong> \u2014 they can escalate to suppliers and coordinate changes;<\/li>\n    <li><strong>Our on-the-ground team<\/strong> \u2014 reachable through the contact details provided in your Booking Confirmation.<\/li>\n  <\/ul>\n\n  <h3>2.2 What We Can Usually Fix in Real Time<\/h3>\n  <ul>\n    <li>Room allocation, room standard or hotel facilities issues;<\/li>\n    <li>Transport changes, delays or vehicle substitutions;<\/li>\n    <li>Guide changes or adjustments to guiding style;<\/li>\n    <li>Restaurant or meal issues;<\/li>\n    <li>Adjustments to pacing, itinerary or activities.<\/li>\n  <\/ul>\n\n  <h3>2.3 What We Cannot Fix in Real Time<\/h3>\n  <p>Some issues cannot be resolved while you are on the ground \u2014 for example, fundamental changes to a journey&#8217;s route, unavailable accommodation at peak times, or supplier failures that require alternate arrangements. In these cases, we will:<\/p>\n  <ul>\n    <li>Tell you honestly what is and is not possible;<\/li>\n    <li>Offer the best alternative available \u2014 which may involve a substitution or a partial change;<\/li>\n    <li>Document the issue for post-journey follow-up if it cannot be fully resolved.<\/li>\n  <\/ul>\n<\/section>\n\n<section class=\"atm-section\" aria-labelledby=\"s3\">\n  <h2 id=\"s3\"><span class=\"atm-section-num\">03<\/span>After a Journey \u2014 Submit in Writing<\/h2>\n  <p>If you wish to raise a complaint after your journey, please submit it in writing. Written complaints give us the detail we need to investigate properly.<\/p>\n\n  <h3>3.1 Where to Send It<\/h3>\n  <p>Complaints should be sent to <a href=\"mailto:hello@asiatravelmates.com\">hello@asiatravelmates.com<\/a>, or through our <a href=\"https:\/\/asiatravelmates.com\/hotels\/contact\/\">Contact page<\/a>. You may also raise it with your specialist or trade partner, who will forward it to us directly.<\/p>\n\n  <h3>3.2 What to Include<\/h3>\n  <p>To help us investigate accurately, please include:<\/p>\n  <ul>\n    <li><strong>Your name<\/strong> and the names of any other travelers on the same booking;<\/li>\n    <li><strong>Your Booking Confirmation reference number<\/strong> \u2014 this lets us locate your file immediately;<\/li>\n    <li><strong>Dates and locations<\/strong> of the issue \u2014 including specific dates, hotels, guides or experiences involved;<\/li>\n    <li><strong>A clear description<\/strong> of what happened \u2014 including what you expected and what actually occurred;<\/li>\n    <li><strong>Any supporting documentation<\/strong> \u2014 photographs, receipts, booking confirmations, correspondence, or notes;<\/li>\n    <li><strong>What resolution you are seeking<\/strong> \u2014 if you have a specific outcome in mind, tell us. Even if we cannot offer exactly that, it helps us understand what matters most to you.<\/li>\n  <\/ul>\n\n  <h3>3.3 Time Limits<\/h3>\n  <p>We ask that post-journey complaints be submitted <strong>within 30 days of your return<\/strong>, wherever possible. This allows us to investigate while the details are fresh and suppliers are still contactable.<\/p>\n  <p>Complaints submitted later are still accepted, but the practical ability to verify events or recover from suppliers may be reduced by time.<\/p>\n<\/section>\n\n<section class=\"atm-section\" aria-labelledby=\"s4\">\n  <h2 id=\"s4\"><span class=\"atm-section-num\">04<\/span>Acknowledgement<\/h2>\n  <p>We aim to acknowledge every written complaint within <strong>3 business days<\/strong> of receipt.<\/p>\n  <p>The acknowledgement will confirm:<\/p>\n  <ul>\n    <li>That we have received your complaint and logged it;<\/li>\n    <li>The name of the person handling it;<\/li>\n    <li>The expected timeline for investigation and response;<\/li>\n    <li>Any additional information we need from you.<\/li>\n  <\/ul>\n  <p>If you do not receive an acknowledgement within 3 business days, please follow up \u2014 occasionally, emails are caught by spam filters or sent to the wrong address.<\/p>\n<\/section>\n\n<section class=\"atm-section\" aria-labelledby=\"s5\">\n  <h2 id=\"s5\"><span class=\"atm-section-num\">05<\/span>Investigation<\/h2>\n  <p>Once acknowledged, we investigate the concern. The scope of the investigation depends on the nature of the complaint.<\/p>\n\n  <h3>5.1 How We Investigate<\/h3>\n  <ul>\n    <li><strong>Internal review<\/strong> \u2014 we review our own records, correspondence, and the Booking Confirmation;<\/li>\n    <li><strong>Guide interview<\/strong> \u2014 where relevant, we speak with the guide or tour leader on the ground;<\/li>\n    <li><strong>Supplier investigation<\/strong> \u2014 for complaints involving third parties, we raise the issue with the supplier directly and request their position;<\/li>\n    <li><strong>Document review<\/strong> \u2014 including photographs, receipts, and any other material you provide.<\/li>\n  <\/ul>\n\n  <h3>5.2 Typical Timeline<\/h3>\n  <table class=\"atm-table\" aria-label=\"Complaint investigation timeline\">\n    <caption>Investigation Timeline<\/caption>\n    <thead>\n      <tr><th scope=\"col\">Stage<\/th><th scope=\"col\">Typical timing<\/th><\/tr>\n    <\/thead>\n    <tbody>\n      <tr><td><strong>Acknowledgement<\/strong><\/td><td>Within 3 business days<\/td><\/tr>\n      <tr><td><strong>Internal review<\/strong><\/td><td>3\u20135 business days<\/td><\/tr>\n      <tr><td><strong>Supplier response<\/strong><\/td><td>5\u201310 business days, depending on the supplier<\/td><\/tr>\n      <tr><td><strong>Full investigation<\/strong><\/td><td>Up to 30 days from acknowledgement<\/td><\/tr>\n      <tr><td><strong>Complex cases<\/strong><\/td><td>May take longer \u2014 we will tell you if that is likely<\/td><\/tr>\n    <\/tbody>\n  <\/table>\n\n  <h3>5.3 How We Keep You Informed<\/h3>\n  <p>Where the investigation takes longer than expected, we will update you in writing \u2014 typically at 10 business days and again at 20 business days if the matter is still open.<\/p>\n<\/section>\n\n<section class=\"atm-section\" aria-labelledby=\"s6\">\n  <h2 id=\"s6\"><span class=\"atm-section-num\">06<\/span>Resolution<\/h2>\n  <p>Once the investigation is complete, we communicate the outcome and any remedy in writing.<\/p>\n\n  <h3>6.1 Possible Outcomes<\/h3>\n  <ul>\n    <li><strong>Upheld<\/strong> \u2014 the complaint is valid and requires a remedy;<\/li>\n    <li><strong>Partially upheld<\/strong> \u2014 parts of the complaint are valid, others are not;<\/li>\n    <li><strong>Not upheld<\/strong> \u2014 the complaint is not supported by our records and supplier information;<\/li>\n    <li><strong>Unable to determine<\/strong> \u2014 rare cases where facts cannot be established with confidence. In these cases we may still offer a gesture of goodwill.<\/li>\n  <\/ul>\n\n  <h3>6.2 Possible Remedies<\/h3>\n  <p>Where a complaint is upheld or partially upheld, remedies may include:<\/p>\n  <ul>\n    <li>A partial refund of the affected portion of the journey;<\/li>\n    <li>A goodwill gesture \u2014 for example, a credit toward a future journey, or a complimentary experience;<\/li>\n    <li>An alternative arrangement \u2014 for example, a substitute experience on a future journey;<\/li>\n    <li>An apology \u2014 where the issue is about communication, timing or service quality rather than material loss.<\/li>\n  <\/ul>\n  <p>The remedy is proportionate to the issue. A minor inconvenience and a significant service failure are not treated the same way.<\/p>\n\n  <h3>6.3 What We Cannot Offer<\/h3>\n  <ul>\n    <li>Refunds for issues that are outside our responsibility \u2014 for example, flight delays by airlines, visa refusals, or personal choices that changed the journey;<\/li>\n    <li>Compensation that exceeds the value of the affected portion of the journey, unless required by applicable law;<\/li>\n    <li>Refunds where the issue was disclosed in advance and you accepted the terms \u2014 for example, known limitations of remote-area infrastructure.<\/li>\n  <\/ul>\n<\/section>\n\n<section class=\"atm-section\" aria-labelledby=\"s7\">\n  <h2 id=\"s7\"><span class=\"atm-section-num\">07<\/span>Supplier Resolution<\/h2>\n  <p>Many components of a journey are provided by independent suppliers \u2014 hotels, cruise operators, transport providers, guides and activity partners. Where a complaint involves a supplier, our process is:<\/p>\n  <ul>\n    <li>We contact the supplier directly and request their position;<\/li>\n    <li>We review their response against our own records and your information;<\/li>\n    <li>Where the supplier accepts responsibility and offers a remedy, we pass the remedy to you \u2014 with our own review of whether it is fair;<\/li>\n    <li>Where the supplier declines responsibility or the remedy is inadequate, we consider whether we should compensate directly \u2014 based on our own contractual obligations to you;<\/li>\n    <li>Where the supplier relationship is at fault, we review whether the partnership should continue.<\/li>\n  <\/ul>\n  <p>We will always keep you informed of the supplier&#8217;s position and our own assessment \u2014 we will not hide behind a supplier response.<\/p>\n<\/section>\n\n<section class=\"atm-section\" aria-labelledby=\"s8\">\n  <h2 id=\"s8\"><span class=\"atm-section-num\">08<\/span>Escalation<\/h2>\n  <p>If you are not satisfied with the outcome of your complaint, you can escalate it.<\/p>\n\n  <h3>8.1 Escalation Within Asia Travel Mates<\/h3>\n  <ul>\n    <li><strong>Stage 1:<\/strong> The initial complaint and investigation \u2014 handled by the operations team;<\/li>\n    <li><strong>Stage 2:<\/strong> Escalation to a senior manager \u2014 requested in writing within 14 days of receiving the initial outcome;<\/li>\n    <li><strong>Stage 3:<\/strong> Escalation to senior management or directors \u2014 requested in writing within 14 days of the Stage 2 response.<\/li>\n  <\/ul>\n\n  <h3>8.2 External Escalation<\/h3>\n  <p>Where the matter cannot be resolved internally, or where required by applicable law, you may pursue external dispute-resolution options. These are governed by the <a href=\"https:\/\/asiatravelmates.com\/hotels\/tour-itinerary-contract\/\">Online Tour Booking Agreement<\/a> (Section 8) and include:<\/p>\n  <ul>\n    <li>Mediation \u2014 voluntary, and requires agreement from both parties;<\/li>\n    <li>Binding arbitration through the <strong>Vietnam International Arbitration Centre (VIAC)<\/strong> in Ho Chi Minh City \u2014 where both parties agree;<\/li>\n    <li>Courts of competent jurisdiction in Vietnam \u2014 subject to applicable law.<\/li>\n  <\/ul>\n  <p>Nothing in this procedure limits any right you may have under mandatory consumer protection laws in your country of residence.<\/p>\n<\/section>\n\n<section class=\"atm-section\" aria-labelledby=\"s9\">\n  <h2 id=\"s9\"><span class=\"atm-section-num\">09<\/span>Post-Trip Complaints &amp; Time Limits<\/h2>\n  <p>Post-trip complaints are handled with the same seriousness as complaints raised during the journey. However, the passage of time affects our ability to verify events and recover from suppliers.<\/p>\n\n  <h3>9.1 Recommended Timeframes<\/h3>\n  <table class=\"atm-table\" aria-label=\"Post-trip complaint timeframes\">\n    <caption>Recommended Timeframes for Post-Trip Complaints<\/caption>\n    <thead>\n      <tr><th scope=\"col\">When submitted<\/th><th scope=\"col\">What happens<\/th><\/tr>\n    <\/thead>\n    <tbody>\n      <tr><td><strong>Within 30 days of return<\/strong><\/td><td>Full investigation \u2014 suppliers are still contactable, records are recent<\/td><\/tr>\n      <tr><td><strong>30\u201390 days<\/strong><\/td><td>Investigation possible \u2014 but supplier recovery may be reduced<\/td><\/tr>\n      <tr><td><strong>90 days \u2013 12 months<\/strong><\/td><td>Investigation possible \u2014 but remedy may be limited to goodwill<\/td><\/tr>\n      <tr><td><strong>Over 12 months<\/strong><\/td><td>Records may not be available; remedy likely limited to acknowledgement<\/td><\/tr>\n    <\/tbody>\n  <\/table>\n\n  <h3>9.2 Legal Time Limits<\/h3>\n  <p>Where a legal claim is involved, the time limits set by Vietnamese law and the applicable jurisdiction apply. These are not affected by this procedure \u2014 and we recommend seeking legal advice if you believe your case may lead to a formal claim.<\/p>\n<\/section>\n\n<section class=\"atm-section\" aria-labelledby=\"s10\">\n  <h2 id=\"s10\"><span class=\"atm-section-num\">10<\/span>Confidentiality &amp; Records<\/h2>\n  <ul>\n    <li><strong>Confidentiality:<\/strong> Complaints are handled on a need-to-know basis only. Information is shared with suppliers only to the extent necessary for investigation;<\/li>\n    <li><strong>Records:<\/strong> We retain records of complaints in accordance with our <a href=\"https:\/\/asiatravelmates.com\/hotels\/privacy-policy\/\">Privacy Policy<\/a> and applicable Vietnamese data protection regulations;<\/li>\n    <li><strong>Retention period:<\/strong> Complaint records are retained for the period required by legal, accounting and dispute-resolution obligations \u2014 typically aligned with a seven-year cycle;<\/li>\n    <li><strong>Access:<\/strong> You may request access to the personal data we hold about your complaint, in accordance with the Privacy Policy.<\/li>\n  <\/ul>\n<\/section>\n\n<section class=\"atm-section\" aria-labelledby=\"s11\">\n  <h2 id=\"s11\"><span class=\"atm-section-num\">11<\/span>Feedback That Is Not a Complaint<\/h2>\n  <p>Not every piece of feedback is a complaint. We also welcome:<\/p>\n  <ul>\n    <li><strong>Suggestions<\/strong> \u2014 ideas for how we could improve a journey, service or partner;<\/li>\n    <li><strong>Praise<\/strong> \u2014 where a guide, driver, host or supplier exceeded your expectations. We pass on praise to the individuals concerned \u2014 it matters to them;<\/li>\n    <li><strong>Corrections<\/strong> \u2014 where you spot an error in our printed or online materials;<\/li>\n    <li><strong>Accessibility feedback<\/strong> \u2014 where a journey, property or activity did not meet the accessibility standards described in our <a href=\"https:\/\/asiatravelmates.com\/hotels\/accessibility-statement\/\">Accessibility Statement<\/a>;<\/li>\n    <li><strong>Responsible-travel feedback<\/strong> \u2014 where something on a journey did not meet the standards described in our <a href=\"https:\/\/asiatravelmates.com\/hotels\/responsible-travel-policy\/\">Responsible Travel Policy<\/a>.<\/li>\n  <\/ul>\n  <p>These can be sent to the same address \u2014 <a href=\"mailto:hello@asiatravelmates.com\">hello@asiatravelmates.com<\/a> \u2014 and will be routed to the appropriate team.<\/p>\n<\/section>\n\n<section class=\"atm-section\" aria-labelledby=\"s12\">\n  <h2 id=\"s12\"><span class=\"atm-section-num\">12<\/span>Continuous Improvement<\/h2>\n  <ul>\n    <li><strong>Learning:<\/strong> Every upheld complaint is reviewed for what we could have done differently;<\/li>\n    <li><strong>Partner review:<\/strong> Where a supplier repeatedly fails to meet standards, we review whether the partnership should continue;<\/li>\n    <li><strong>Policy updates:<\/strong> Where a complaint reveals a gap in our procedures, we adapt them;<\/li>\n    <li><strong>Proportionality:<\/strong> We treat all complaints fairly \u2014 and we do not retaliate or reduce service standards because a complaint has been raised.<\/li>\n  <\/ul>\n<\/section>\n\n<section class=\"atm-closing\" aria-labelledby=\"closing-heading\">\n  <h2 id=\"closing-heading\">We Would Rather Hear It From You<\/h2>\n  <p>If something in your journey did not meet expectations, please tell us directly. We would rather hear it from you \u2014 early, and clearly \u2014 than have it go unresolved or be raised through a third party.<\/p>\n  <p>Write to <a href=\"mailto:hello@asiatravelmates.com\">hello@asiatravelmates.com<\/a>. A real person will respond.<\/p>\n<\/section>\n\n<footer class=\"atm-legal-footer\">\n  <p><strong>Asia Travel Mates Corp<\/strong> \u2014 Complaints Procedure, Version 3.0, effective 1 January 2026. Issued in Ho Chi Minh City, Socialist Republic of Vietnam. Full company registration details are available on our <a href=\"https:\/\/asiatravelmates.com\/hotels\/legal-notice\/\">Legal Notice<\/a> page.<\/p>\n  <p>For questions about this Complaints Procedure, contact Asia Travel Mates Corp through the <a href=\"https:\/\/asiatravelmates.com\/hotels\/contact\/\">Contact page<\/a> or write to <a href=\"mailto:hello@asiatravelmates.com\">hello@asiatravelmates.com<\/a>.<\/p>\n  <p><strong>Related policies:<\/strong> <a href=\"https:\/\/asiatravelmates.com\/hotels\/terms-and-conditions\/\">Terms &amp; Conditions<\/a> \u00b7 <a href=\"https:\/\/asiatravelmates.com\/hotels\/booking-conditions\/\">Booking Conditions<\/a> \u00b7 <a href=\"https:\/\/asiatravelmates.com\/hotels\/tour-itinerary-contract\/\">Online Tour Booking Agreement<\/a> \u00b7 <a href=\"https:\/\/asiatravelmates.com\/hotels\/privacy-policy\/\">Privacy Policy<\/a> \u00b7 <a href=\"https:\/\/asiatravelmates.com\/hotels\/payment-terms\/\">Payment Terms<\/a> \u00b7 <a href=\"https:\/\/asiatravelmates.com\/hotels\/cancellation-policy\/\">Cancellation Policy<\/a> \u00b7 <a href=\"https:\/\/asiatravelmates.com\/hotels\/travel-insurance-requirements\/\">Travel Insurance Requirements<\/a> \u00b7 <a href=\"https:\/\/asiatravelmates.com\/hotels\/travel-advisory\/\">Travel Advisory<\/a> \u00b7 <a href=\"https:\/\/asiatravelmates.com\/hotels\/responsible-travel-policy\/\">Responsible Travel Policy<\/a> \u00b7 <a href=\"https:\/\/asiatravelmates.com\/hotels\/child-protection-policy\/\">Child Protection &amp; Safeguarding Policy<\/a> \u00b7 <a href=\"https:\/\/asiatravelmates.com\/hotels\/modern-slavery-statement\/\">Corporate Responsibility &amp; Supply Chain Statement<\/a> \u00b7 <a href=\"https:\/\/asiatravelmates.com\/hotels\/accessibility-statement\/\">Accessibility Statement<\/a> \u00b7 <a href=\"https:\/\/asiatravelmates.com\/hotels\/b2b-partner-terms\/\">B2B Partner Terms<\/a> \u00b7 <a href=\"https:\/\/asiatravelmates.com\/hotels\/cookie-policy\/\">Cookie Policy<\/a> \u00b7 <a href=\"https:\/\/asiatravelmates.com\/hotels\/legal-notice\/\">Legal Notice<\/a><\/p>\n  <p><strong>Legal review notice:<\/strong> This Complaints Procedure is a template for use with Asia Travel Mates Corp&#8217;s operational and legal framework. 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