ASIA TRAVEL MATE — MASTER TERMS & CONDITIONS OF SERVICE

1. DEFINITIONS & INTERPRETATION

1.1 Contracting Parties

This Agreement is entered into between Asia Travel Mate Corp. (Registration No. 0317346695, licensed under Vietnam National Administration of Tourism License No. 79-1568/2022/TCDL – GP LHQT) (“Company”, “We”, “Our”) and the client (“Client”, “You”, “Your”).

1.2 Service Classification

• Pre-Packaged Tours: Curated itineraries with fixed components
• Tailored Travel: Bespoke arrangements designed per Client specifications
• MICE Services: Comprehensive solutions for meetings, incentives, conferences, and exhibitions

1.3 Supplier Classification

2. BOOKING & FINANCIAL TERMS

2.1 Deposit Requirements

2.2 Payment Protocols

Bank Transfers:

• Processing Time: 3 business days
• Fee: 1.2% of transaction value

Credit Cards:

2.3 Dynamic Pricing Mechanism

• All quotations remain valid for 7 calendar days
• Price-lock option available at 5% of total package value
• Airfare/room rate fluctuations may occur until full payment completion

3. ACCOMMODATION PROVISIONS

3.1 Room Allocation Policy

• Guaranteed room categories (e.g., Deluxe, Suite)
• Specific room numbers/floor assignments not guaranteed
• Early check-in/late checkout subject to availability and supplemental fees

3.2 Amenity Standards

3.3 Overbooking Contingency Plan

Primary Resolution: Complimentary upgrade to next available category

Secondary Resolution: Relocation to comparable/superior property

Compensation Structure:

• Standard Tier: 1-night refund + USD 100 property credit
• Luxury Tier: 2-night refund + USD 250 property credit

10. SERVICE ENHANCEMENTS

10.1 Concierge Services

• Dining: Michelin-starred reservations (72-hour notice)
• Events: Premium ticket procurement (14-day advance)
• Medical: Verified English-speaking physician network

10.2 Digital Innovations

• Real-time itinerary management via proprietary app
• AI-powered travel consultation
• Secure digital gratuity system