Welcome to Asia Travel Mates! To ensure a smooth and secure payment process, we have outlined our payment guidelines below. Please read through these instructions carefully to understand our policies and procedures.
1. Accepted Payment Methods
We offer several secure payment methods to cater to our customers’ needs:
2. Payment Process
a. Booking Confirmation
Upon selecting your travel package and providing your details, you will receive a booking confirmation email containing the total price and payment instructions.
b. Deposit Requirements
To secure your booking, a deposit of 30 percentages is required at the time of confirmation. The remaining balance will be due 15 days before departure.
c. Full Payment
For bookings made less than 7 days before the travel date, full payment is required at the time of booking.
3. Currency
All payments should be made in VND, USD …. If you are paying in a different currency, the exchange rate will be determined by your bank or payment provider at the time of the transaction.
4. Payment Security
We prioritize your security and privacy. Our payment gateways are SSL-encrypted, ensuring that your personal and financial information is protected. We utilize OnePay, a trusted online payment gateway, to provide a seamless and secure transaction experience. With OnePay, all transactions are processed with the highest level of security standards, giving you peace of mind.
We do not store your payment information on our servers, further enhancing your security and ensuring that your details remain confidential. Your trust is paramount to us, and we are committed to safeguarding your information throughout the payment process.
5. Payment Confirmation
Once your payment has been processed, you will receive a confirmation email. Please keep this email as it contains important details about your booking.
6. Cancellation and Refund Policy
a. Cancellation by the Traveler
If you need to cancel your booking, please notify us in writing as soon as possible. Our cancellation policy is as follows:
- If you need to cancel your booking, please refer to our Cancellation Policy outlined in the Terms and Conditions. Depending on the timing of your cancellation, you may be eligible for a partial refund of your deposit or payment.
b. Cancellation by Asia Travel Mates
In the unlikely event that we need to cancel your booking due to unforeseen circumstances, we will provide you with a full refund or offer an alternative travel option.
7. Additional Fees
Please note that additional fees may apply for certain services, including but not limited to:
- Late payments: A fee of 3 percentages may be applied if the remaining balance is not paid by the due date.
- Change fees: Changes to your itinerary may incur additional charges, which will be communicated in advance.
8. Contact Us
If you have any questions regarding our payment guidelines or need assistance with your booking, please don’t hesitate to contact our customer service team:
- Email: contact@asiatravelmates.com , or directly to your tour consultant
- Phone: +84 08 5525 1272
- Live Chat: Available on our web-site , during our working hour +9 to + 18: (Vietnam local time GMT+7 )
9. Final Note
By proceeding with your booking, you acknowledge that you have read and understood these payment guidelines. We appreciate your business and look forward to helping you create unforgettable travel experiences!
