Travel Smart:
Your Guide to Hassle-Free Payments

Navigate Your Payments with Ease and Confidence!

Payment Guidelines

Welcome to Asia Travel Mates! To ensure a smooth and secure payment process, we have outlined our payment guidelines below. Please read through these instructions carefully to understand our policies and procedures.

1. Accepted Payment Methods

We offer several secure payment methods to cater to our customers’ needs:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: For added security and convenience, you can make payments through your PayPal account.
  • Bank Transfers: Direct bank transfers can be arranged for larger bookings. Please contact us for bank details and instructions.
  • Mobile Payments: We also support mobile payment options such as Apple Pay and Google Pay, where applicable.
  • Local Payment

    For travelers preferring to pay locally upon arrival or during their trip, we offer the following options:

    • Cash Payments: You may pay in cash in the local currency. Ensure that you have the appropriate amount ready, as change may not always be available.
    • Local Bank Transfers: If you’re staying at a local hotel or venue, you can inquire about making payments via local bank transfer directly to the service provider.

2. Payment Process

a. Booking Confirmation

Upon selecting your travel package and providing your details, you will receive a booking confirmation email containing the total price and payment instructions.

b. Deposit Requirements

To secure your booking, a deposit of 30 percentages is required at the time of confirmation. The remaining balance will be due 15 days before departure.

c. Full Payment

For bookings made less than 7 days before the travel date, full payment is required at the time of booking.

3. Currency

All payments should be made in VND, USD …. If you are paying in a different currency, the exchange rate will be determined by your bank or payment provider at the time of the transaction.

4. Payment Security

We prioritize your security and privacy. Our payment gateways are SSL-encrypted, ensuring that your personal and financial information is protected. We utilize OnePay, a trusted online payment gateway, to provide a seamless and secure transaction experience. With OnePay, all transactions are processed with the highest level of security standards, giving you peace of mind.

We do not store your payment information on our servers, further enhancing your security and ensuring that your details remain confidential. Your trust is paramount to us, and we are committed to safeguarding your information throughout the payment process.

5. Payment Confirmation

Once your payment has been processed, you will receive a confirmation email. Please keep this email as it contains important details about your booking.

6. Cancellation and Refund Policy

a. Cancellation by the Traveler

If you need to cancel your booking, please notify us in writing as soon as possible. Our cancellation policy is as follows:

  • If you need to cancel your booking, please refer to our Cancellation Policy outlined in the Terms and Conditions. Depending on the timing of your cancellation, you may be eligible for a partial refund of your deposit or payment.

b. Cancellation by Asia Travel Mates

In the unlikely event that we need to cancel your booking due to unforeseen circumstances, we will provide you with a full refund or offer an alternative travel option.

7. Additional Fees

Please note that additional fees may apply for certain services, including but not limited to:

  • Late payments: A fee of 3 percentages may be applied if the remaining balance is not paid by the due date.
  • Change fees: Changes to your itinerary may incur additional charges, which will be communicated in advance.

8. Contact Us

If you have any questions regarding our payment guidelines or need assistance with your booking, please don’t hesitate to contact our customer service team:

  • Email: contact@asiatravelmates.com  , or directly to your tour consultant
  • Phone: +84 08 5525 1272
  • Live Chat: Available on our web-site , during our working hour +9 to + 18: (Vietnam local time GMT+7 )

9. Final Note

By proceeding with your booking, you acknowledge that you have read and understood these payment guidelines. We appreciate your business and look forward to helping you create unforgettable travel experiences!

Frequently asked questions

We accept various payment methods, including credit/debit cards, bank transfers, and our online payment gateway, OnePay.

Yes, we prioritize your security. Our payment gateways are SSL-encrypted, and we do not store your payment information on our servers.

OnePay is our online payment gateway that allows for secure and convenient transactions for your bookings.

Yes, we offer local payment options to make it easier for our customers to complete their transactions. Please check our Local Payment section for details.

While we strive to keep costs transparent, certain payment methods may incur processing fees. Details will be provided during the checkout process.

Payments are typically processed immediately upon confirmation. You will receive a confirmation email once your payment is successful.

If your payment fails, please check your payment details and try again. If the issue persists, contact our customer support for assistance.

Refund policies vary based on the booking type and cancellation policy. Please refer to our Cancellation Policy for specific details.

If you are paying in a currency different from your bank account, your bank may charge a currency conversion fee. Please check with your bank for details.