Last updated: December 3rd, 2023

This privacy notice applies to Asia Travel Mates (“Company,” “we,” “us,” or “our”) and explains how we collect, store, use, and share your information when you use our services. By using our services, you agree to the practices described in this notice. If you have any questions or concerns, please contact us at

Summary of Key Points:

Information Security: We have security measures in place to protect your personal information. However, we cannot guarantee 100% security against unauthorized access or data breaches.
Your Rights: Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws.
Exercising Your Rights: To exercise your rights or if you have any inquiries, please contact us at

What information do we collect? 

We collect personal information that you voluntarily provide to us when you interact with us or use our services. The types of personal information we may collect include names, phone numbers, email addresses, and mailing addresses. We do not collect sensitive information.

We may also collect payment data necessary for processing your purchases. Please refer to the privacy notice of our payment processor for more information on how they handle payment data.
For further details on our data collection practices, please refer to the respective sections in this notice.

Please note that no electronic transmission or storage method can guarantee 100% security.
To ensure the accuracy and integrity of the personal information you provide to us, it is important that the information is true, complete, and accurate. Additionally, if there are any changes to your personal information, please notify us promptly.


Automatically collected information:

When you visit our services, certain information is collected automatically. This information may include your Internet Protocol (IP) address, browser type, device characteristics, and other related data. It does not reveal your specific identity, such as your name or contact information. The purpose of collecting this information is primarily to maintain the security and functionality of our services, as well as for internal analytics and reporting.

We also use cookies and similar technologies, like web beacons and pixels, to collect information.

The information we collect may include:

Log and Usage Data: This includes service-related information, diagnostic data, and performance information that is automatically collected when you access or use our services. It may include your IP address, device information, browser type and settings, activity logs (such as timestamps, viewed pages or files, searches, and actions taken), device event information, and hardware settings.

Device Data: We collect device-related information, such as IP address, device and application identification numbers, location data (precise or imprecise), browser type, hardware model, Internet service provider, mobile carrier, operating system, and system configuration.

Location Data: Depending on your device settings, we may collect location data using technologies like GPS. This helps us determine your current location based on your IP address. You have the option to decline this collection by refusing access or disabling the Location setting on your device, although it may limit certain features of our services.

How we process your information:

We process your information for various purposes, including:

Providing, improving, and administering our Services
Communicating with you
Ensuring security and fraud prevention
Complying with legal obligations
For other purposes, with your consent
We rely on valid legal bases to process your personal information, such as consent, performance of a contract, legal obligations, and protection of vital interests.

Sharing your personal information:

In certain situations, we may need to share your personal information. This includes:

Business transfers: If there are any mergers, acquisitions, or business transactions involving our company, your information may be shared or transferred to the acquiring party.

Use of cookies and tracking technologies:

We may use cookies and similar technologies to collect and store information. For more details on how we use these technologies and how you can manage your cookie preferences, please refer to our Cookie Notice.

Data retention:

We keep your personal information for as long as necessary to fulfil the purposes stated in this privacy notice, unless otherwise required by law. When we no longer have a legitimate business need to process your information, we will either delete it or anonymize it.

Security measures:

We have implemented organizational and technical security measures to protect your personal information. While we strive to safeguard your data, please note that no electronic transmission or storage method is 100% secure. Therefore, we cannot guarantee absolute security against unauthorized access, hacking, or data breaches. Your use of our services is at your own risk, and we recommend accessing them in a secure environment.

Your privacy rights:

Depending on your region (such as the EEA, UK, or Canada), you may have certain privacy rights. These rights may include accessing and obtaining a copy of your personal information, requesting rectification or erasure, restricting processing, and, if applicable, data portability. You may also have the right to object to the processing of your personal information. If you believe we are unlawfully processing your personal information, you have the right to lodge a complaint with the appropriate data protection supervisory authority. Please refer to the contact details provided in the “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” section for more information.
If you are located in Switzerland, the contact details for the data protection authorities are available here:

Withdrawing your consent:

If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. You can do so by contacting us using the contact details provided in the “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” section below. Please note that withdrawing your consent will not affect the lawfulness of the processing carried out prior to the withdrawal, nor will it affect any processing conducted based on other lawful grounds.

Opting out of marketing and promotional communications:

You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails we send or by contacting us using the details provided in the “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” section below. Once unsubscribed, you will be removed from our marketing lists. However, please be aware that we may still need to communicate with you for non-marketing purposes, such as sending you service-related messages necessary for the administration and use of your account or responding to service requests.

Cookies and similar technologies:

Most web browsers are set to accept cookies by default. However, you have the option to configure your browser to remove or reject cookies. Keep in mind that disabling cookies may impact certain features or services of our website. If you wish to opt out of interest-based advertising by advertisers on our services, please visit

Controls for Do-Not-Track Features:

Many web browsers, mobile operating systems, and mobile applications offer a Do-Not-Track (DNT) feature or setting that allows you to indicate your preference for not having your online browsing activities monitored and collected. Currently, there is no universally recognized technology standard for implementing and honouring DNT signals. Therefore, we do not currently respond to DNT browser signals or other similar mechanisms that automatically communicate your choice to opt out of online tracking. If a standard for online tracking is established and we are required to comply with it in the future, we will provide you with information about that practice in an updated version of this privacy notice.

Do California residents have specific privacy rights?

Yes, if you are a resident of California, you have specific rights regarding access to your personal information.

Under California Civil Code Section 1798.83, also known as the “Shine the Light” law, California residents have the right to request and obtain, once a year and free of charge, information about the categories of personal information, if any, that we have disclosed to third parties for direct marketing purposes in the preceding calendar year, as well as the names and addresses of those third parties. If you are a California resident and would like to make such a request, please contact us in writing using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with our services, you have the right to request the removal of unwanted data that you publicly post on our services. To request the removal of such data, please contact us using the provided contact information and include the email address associated with your account, along with a statement confirming your California residency. While we will ensure that the data is no longer publicly displayed on our services, please note that it may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

CCPA Privacy Notice:

The California Code of Regulations defines a “resident” as:

(1) every individual who is in the State of California for purposes other than a temporary or transitory purpose, and

(2) every individual who is domiciled in the State of California but is outside the state for a temporary or transitory purpose.

All other individuals are considered “non-residents.”

If you meet the definition of a “resident,” we are obligated to comply with certain rights and obligations regarding your personal information.

Categories of Personal Information Collected:

We have never collected the following categories of personal information:
Here is a list of personal information that we do not collect at all when you interact with us in person, online, or through phone or mail:

A. Identifiers: We do not collect contact details such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name.
B. Personal information categories listed in the California Customer Records statute: We do not collect name, contact information, education, employment, employment history, or financial information.
C. Protected classification characteristics under California or federal law: We do not collect gender and date of birth.
D. Commercial information: We do not collect transaction information, purchase history, financial details, or payment information.
E. Biometric information: We do not collect fingerprints and voiceprints.
F. Internet or other similar network activity: We do not collect browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements.
G. Geolocation data: We do not collect device locations.
H. Audio, electronic, visual, thermal, olfactory, or similar information: We do not collect images and audio, video, or call recordings created in connection with our business activities.
I. Professional or employment-related information: We do not collect business contact details, job titles, work history, or professional qualifications.
J. Education Information: We do not collect student records or directory information.
K. Inferences drawn from other personal information: We do not draw inferences from collected personal information to create profiles or summaries about an individual’s preferences and characteristics.
Please note that we prioritize the protection of your privacy and only collect the necessary information to provide our services.

We may collect additional personal information from you when you interact with us in person, online, or by phone or mail. This includes instances such as:

Receiving assistance through our customer support channels.
Participating in customer surveys or contests.
Facilitating the delivery of our services and responding to your inquiries.
For more details about how, we collect and share your personal information, please refer to the privacy notice provided.

If you have any questions or concerns, you can contact us via email at or by using the contact details provided at the bottom of this document.

Please note that if you choose to use an authorized agent to exercise your right to opt-out, we may require proof of valid authorization from the agent on your behalf.

Sharing Your Personal Information:

We may disclose your personal information to our service providers under written contracts. These service providers are for-profit entities that process information on our behalf.

We may use your personal information for our own business purposes, such as internal research for technological development and demonstration. However, this is not considered “selling” your personal information.

Asia Travel Mate has not disclosed or sold any personal information to third parties for business or commercial purposes in the last twelve (12) months. We will not sell personal information belonging to website visitors, users, or other consumers in the future.


Your Rights Regarding Your Personal Data:

You have the right to request the deletion of your personal information, and we will respect your request, subject to certain legal exceptions.

You also have the right to be informed about various aspects of our data practices, including whether we collect and use your personal information, the categories of personal information we collect, the purposes for which we use the collected personal information, whether we sell your personal information to third parties, and more.

Please note that in accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of Privacy Rights:

We will not discriminate against you for exercising your privacy rights.

Verification Process:

Upon receiving your request, we will verify your identity to ensure that you are the same person for whom we have information in our system. To do this, we may ask you to provide certain information that matches the information you have previously provided to us. We may also contact you through a communication method you have previously provided. Depending on the circumstances, we may use additional verification methods.

The personal information you provide in your request will only be used for the purpose of verifying your identity or authority to make the request. We will make every effort to avoid requesting additional information for verification purposes. However, if we are unable to verify your identity with the existing information, we may ask you to provide additional information for verification and security purposes. Any additional information provided will be deleted as soon as the verification process is complete.

Other Privacy Rights:

In addition to the right to request deletion of your personal information, you have the following rights:

You may object to the processing of your personal information.
You may request a correction of your personal data if it is incorrect or no longer relevant, or request a restriction of its processing.
You can designate an authorized agent to make a request on your behalf under the CCPA. We may require proof of valid authorization from the agent.
You may request to opt out of the future sale of your personal information to third parties. We will act upon opt-out requests within fifteen (25) days from the date of submission.
To exercise these rights or if you have any complaints about how we handle your data, please contact us via email at or refer to the contact details provided at the bottom of this document.

Updates to This Notice:

Yes, we may update this privacy notice as necessary to comply with relevant laws. A revised date will serve as a reminder of any updates, and the updated version will take effect as soon as it is available. If there are material changes to this notice, we may notify you through a prominent posting or direct notification. We encourage you to review this notice regularly to stay informed about how we protect your information.

Contact Information:

If you have any questions or comments about this notice, please email us at or send a post to:

3C69 Ward3, Pham Van Hai Commune, Binh Chanh District,
Ho Chi Minh, Vietnam

Review, Update, or Delete Your Data:

Depending on the applicable laws of your country, you may have the right to request access to, update, or delete the personal information we collect from you. To make such a request, please email us at


Please note that all payments, whether made with an ATM or credit card, are processed through the OnePay link: Asia Travel Mates is using the only payment portal for the moment, ensuring a centralized and secure payment processing system for our clients.

Top 10 FAQs

The best time to visit Vietnam is during its dry season, which typically runs from November to April. The weather is generally pleasant with lower humidity, making it ideal for exploring the country's beautiful landscapes, cultural sites, and engaging in outdoor activities.

The low season for traveling in Vietnam is typically from May to October. During this time, the country experiences higher temperatures, increased rainfall, and occasional typhoons. However, it can be a good opportunity to find discounted rates and fewer crowds at popular tourist destinations.

Traveling to Vietnam during the low season can be a good choice for budget-conscious travelers who don't mind the higher temperatures and occasional rainfall. It offers the opportunity to secure discounted rates up to 75%, enjoy quieter tourist spots, and have a more authentic experience with the local culture.

Yes, we offer early booking discounts. By booking in advance, you can often secure lower rates and take advantage of special promotions, especially during the high season when demand is higher.

Asia Travel Mate requires a minimum of a 6-month advance booking to avail of their early discount for travel in Vietnam. It is advisable to plan and be confirmed booking with our sales consultants in advance to secure the best rates and take advantage of our promotional offers.

Yes, it is required to make a 30% initial payment upon booking confirmation, the next 40% of the payment needs to be settled at least 10 days before the departure date of your trip. The remaining balance can be paid in cash or by credit card upon your arrival in Vietnam. Additionally,

We utilize, a verified and secure online gateway similar to other international platforms, to process payments. This ensures the safety and security of your transactions when making online payments through our website.

For detailed information on the cancellation policy for all trips, please refer to the complete Payment policy available at this link:

The timeframe for receiving a full refund can vary depending on the specific circumstances of the cancellation. For detailed information regarding refund processing times, please refer to the refund policy outlined in our Payment policy document available at this link:

Yes, trips can be delayed or postponed depending on various factors such as unforeseen circumstances, weather conditions, or any other situation that may affect the scheduled itinerary. It is advisable to contact the travel provider or refer to their specific policies regarding trip delays or postponements. please refer to the delay or postpone policy document available at this link:
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