Phishing Emails Using Asia Travel Mates’ Name or Other Company’s Brands

We would like to bring to your attention a concerning issue regarding phishing emails that falsely claim to be associated with Asia Travel Mates or other brands of our company. We have received numerous reports from our customers regarding these malicious emails, which aim to deceive recipients and steal sensitive information.

Here is an example of a reported phishing email:

If you have received a similar email, we urge you not to click on any links, delete the email immediately, and report it to us.

How do I identify a phishing attack?

While we maintain robust security measures to protect our networks and systems from cyber threats, we cannot control what scammers send to personal email accounts that are not hosted on our servers.

In an effort to safeguard our customers, we want to raise awareness about a prevalent cyberattack known as phishing.

“Phishing” is a widespread form of cyberattack that targets organizations and individuals worldwide. Phishing attacks can take various forms, but they all share a common objective: tricking individuals into divulging sensitive information such as login credentials, credit card details, or bank account information.

Types of Phishing Attacks to Watch Out For:


In this type of attack, hackers impersonate a legitimate company to obtain your login credentials. You may receive an email asking you to verify your account details, and the provided link leads to a fake login page that captures your information and delivers it to the attackers.

Spear Phishing:

Spear phishing is a more sophisticated form of phishing that includes personalized information to make the attacker appear trustworthy. They may use your name and phone number and refer to a specific person in our company in the email to create a sense of familiarity and increase the likelihood of you clicking on a malicious link or attachment.

Shared Document Phishing:

You might receive an email that appears to come from popular file-sharing platforms like Dropbox or Google Drive, notifying you that a document has been shared with you. The link provided in these emails directs you to a fake login page that mimics the legitimate platform, aiming to steal your account credentials.

What You Can Do:

To protect yourself from these phishing schemes, please follow these email best practices:

Refrain from clicking on links or opening attachments from unfamiliar senders, particularly those or other compressed or executable file formats.

Avoid sharing sensitive personal information, such as usernames and passwords, over email.

Be cautious of email senders that use suspicious or misleading domain names.

Scrutinize URLs carefully to ensure they are legitimate and not imposter sites.

Do not attempt to open any shared document if you were not expecting to receive one.

If you are unsure about the legitimacy of an email, directly contact the company’s support team through their official chat or the contacts provided on their official website. Never use the contact details provided in the suspicious email.

Exercise extra caution when opening attachments or clicking links if you receive an email with a warning banner indicating it originated from an external source.

Enable two-factor authentication (2FA) on your accounts whenever possible.

If you have opened an email but did not click on any links, there is no immediate cause for concern.

Should you have any questions or concerns, please contact our customer support via phone /live chat for further assistance.

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