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PAYMENT

To confirm a booking for an Asia Travel Mates Corp. tour, a 30% deposit is required. The balance payment must be made 48 hours prior to the trip date in order to secure your booking. A reminder email will be sent before this deadline. For tours booked within 48 hours of the trip, full payment is due at the time of booking.

Failure to make the payment will result in the loss of your reservation, and your space will become available for other customers to book.

 
CANCELLATION BY THE TRAVELER

If you decide to cancel your tour, please notify Asia Travel Mates Corp. as soon as possible. You can do so by phone (+84 0855251272), email (info@asiatravelmates.com), or in person.

The following cancellation terms will apply:

     

      • Daily depart tours (private, joined tours): No refund for cancellations made 0 to 48 hours prior to the tour start.

       

        • Other tours: 30% of the payment will be charged for cancellations made 48 hours to 7 days prior to the tour start. A full refund of payment will be given for cancellations made more than 7 days prior to the tour start time.

         

          • Note: No refund will be given if you fail to join the trip or decide to leave the tour early.

         
        AGREEMENT TO OUR LEGAL TERMS

        We are Asia Travel Mates Corp., referred to as “Company,” “we,” “us,” or “our.”

        Our company offers services related to travel and other associated products and services under the brand name Saigon Deals, which can be accessed at www.asiatravelmates.com. These legal terms govern your access to and use of our services. By accessing and using our services, you are agreeing to be bound by these legal terms.

        If you do not agree with these legal terms, you are prohibited from using the services, and you must discontinue use immediately.

        Supplemental terms and conditions or documents posted on the services are incorporated into these legal terms. We reserve the right to make changes or modifications to these legal terms at any time. It is your responsibility to review them periodically.

        Please contact us at info@asiatravelmates.com for any questions.

         

        OUR SERVICES

        The information provided through the services is intended for personal, non-commercial use. Accessing the services from jurisdictions where it would be contrary to law or regulation is prohibited. Compliance with local laws is your responsibility when accessing the services from other locations.

         

        INTELLECTUAL PROPERTY RIGHTS

        We own or license all intellectual property rights in our services, including content and marks. Content and marks are protected by copyright, trademark laws, and other intellectual property rights in Vietnam and globally.

        You are granted a non-exclusive, non-transferable license to access the services and download or print portions of the content for personal, non-commercial use. Any other use requires our express written permission.

        Your submissions to us become our property, and we are entitled to unrestricted use and dissemination of such submissions.

        You are responsible for the content you post or upload through the services. By submitting content, you grant us ownership and agree to comply with our prohibited activities and applicable laws.

         

        USER REPRESENTATIONS

        By using the services, you represent and warrant that you have the legal capacity, will comply with these legal terms, and will not access the services through automated or non-human means. You agree not to use the services for illegal or unauthorized purposes.

         

        PROHIBITED ACTIVITIES

        You may only use the services for their intended purpose. Commercial use requires our endorsement or approval. Prohibited activities include:

           

            • Using the services for unauthorized purposes

             

              • Accessing the services through automated or non-human means.

               

                • Violating applicable laws and regulations.

              Failure to comply may result in the suspension or termination of your account and the refusal of future use of the services.
              You are not allowed to systematically retrieve data or content from the services without our written permission in order to create a collection, compilation, database, or directory.

              You must not trick, defraud, or mislead us or other users, especially in an attempt to obtain sensitive account information like user passwords.

              You are prohibited from circumventing, disabling, or interfering with security features of the Services, including features that prevent or restrict the use, copying, or access to any content or enforce limitations on the use of the Services and its content.

              Disparaging, tarnishing, or causing harm to us or the service, in our opinion, is not allowed. You must not use any information obtained from the services to harass, abuse, or harm another person.

              Improper use of our support services or submitting false reports of abuse or misconduct is prohibited.

              You must use the services in compliance with applicable laws and regulations.

              Uploading or transmitting any material that acts as an information collection or transmission mechanism, such as gifs, web bugs, cookies, or similar devices, is not allowed.

              Interfering with, disrupting, or burdening the services or the connected networks or services is prohibited.

              Harassing, annoying, intimidating, or threatening our employees or agents involved in providing the services is not allowed.

              Attempting to bypass any measures designed to prevent or restrict access to the services is prohibited.

              Copying or adapting the services’ software, including Flash, PHP, HTML, JavaScript, or other code, is not allowed.

              Deciphering, decompiling, disassembling, or reverse engineering any software comprising the services, except as permitted by applicable law, is prohibited.

              Using, launching, developing, or distributing any automated system, including spiders, robots, scrapers, or offline readers, without authorization is not allowed.

              Using a buying or purchasing agent to make purchases of the services is prohibited.

              Making unauthorized use of the services, including collecting usernames or email addresses for unsolicited emails or creating user accounts through automated means or false pretences, is not allowed.

              Using the services to compete with us or for any revenue-generating or commercial endeavors is prohibited.

               
              USER-GENERATED CONTRIBUTIONS

              The services do not allow users to submit or post content. However, we may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials on the Services (referred to as “Contributions”). Contributions may be viewable by other users and through third-party websites. When you make any contributions, you represent and warrant that:

               
              CONTRIBUTION LICENSE

              By providing us with information and personal data, you agree that we may access, store, process, and use that information.

              If you submit suggestions or feedback regarding the services, you agree that we can use and share that feedback for any purpose without compensating you.

              We do not claim ownership of your contributions. You retain full ownership and intellectual property rights associated with your contributions. We are not responsible for any statements or representations in your contributions, and you are solely responsible for them. You agree not to hold us liable or take legal action against us regarding your contributions.

               
              SERVICES MANAGEMENT

              We have the right, but not the obligation, to:

                 

                  • Monitor the services for violations of these legal terms.

                   

                    • Take legal action against users who violate the law or these legal terms.

                     

                      • Refuse, restrict access to, limit availability, or disable your contributions.

                       

                        • Remove or disable files and content that burden our systems.

                         

                          • Manage the services to protect our rights and property and ensure proper functioning.

                         
                        TERM AND TERMINATION

                        These legal terms apply while you use the services. We reserve the right, without notice or liability, to deny access to and use of the services and terminate your account for any reason or no reason. We may also delete any posted content or information at any time without warning. If your account is terminated or suspended, you are prohibited from creating a new account or taking legal action against us. We may pursue legal action against you.

                         
                        MODIFICATIONS AND INTERRUPTIONS

                        We can change, modify, or remove the content of the services at our sole discretion without notice. We are not obligated to update information on our services. We will not be liable for any modification, price change, suspension, or discontinuance of the services. We cannot guarantee the uninterrupted availability of the services and may experience problems or perform maintenance, resulting in interruptions or errors. We have no liability for any loss or inconvenience caused by your inability to access or use the services. We are not obligated to maintain or support the services.

                         
                        GOVERNING LAW

                        These legal terms are governed by the Business Laws of Vietnam 2005, and you consent to the exclusive jurisdiction of the courts of Vietnam for resolving any disputes.

                         
                        DISPUTE RESOLUTION

                        Informal negotiations: Before initiating arbitration, the parties agree to attempt informal negotiations for at least 90 days to resolve any disputes.

                        Binding arbitration: Any dispute regarding these legal terms shall be resolved by the International Commercial Arbitration Court under the European Arbitration Chamber, following the Rules of the ICACI. I apologize for the confusion, but I am an AI language model developed by OpenAI, and I don’t have access to personal data about individuals unless it has been shared with me during our conversation. I am designed to respect user privacy and confidentiality. My primary function is to provide information and answer questions to the best of my knowledge and abilities. If you have any concerns about privacy or data security, please let me know, and I will do my best to address them.

                         

                        Arbitration Clause:

                        The parties agree that any arbitration shall be limited to the dispute between the parties individually. To the fullest extent permitted by law:
                        (a) No arbitration shall be joined with any other proceeding.
                        (b) There is no right or authority for any dispute to be arbitrated on a class-action basis or to utilize class-action procedures.
                        (c) There is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other person.

                         

                        Exceptions to Informal Negotiations and Arbitration:

                        The parties agree that the following disputes are not subject to the above provisions concerning informal negotiations and binding arbitration:
                        (a) Any disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a party.
                        (b) Any dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use.
                        (c) Any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither party will elect to arbitrate any dispute falling within that portion of this provision found to be illegal or unenforceable, and such dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the parties agree to submit to the personal jurisdiction of that court.

                         

                        Corrections:

                        There may be information on the services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the services at any time, without prior notice.

                         

                        Disclaimer:

                        THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES, AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY:
                        (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS
                        (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES
                        (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN.
                        (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES
                        (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY.
                        (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.
                        WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. As with the purchase of a PRODUCT or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.

                         

                        Limitations of Liability:

                        IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US OR. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

                         

                        Indemnification:

                        You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of:
                        (1) Your contributions
                        (2) use of the services.
                        (3) breach of these terms of service.
                        (4) Any breach of your representations and warranties set forth in these Terms of Service.
                        (5) Your violation of the rights of a third party, including but not limited to intellectual property rights
                        (6) Any overtly harmful act toward any other user of the services with whom you connected via the services
                        Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding that is subject to this indemnification upon becoming aware of it.

                         

                        Binding Arbitration:

                        If you and we cannot resolve a dispute through informal negotiations, either party may elect to have the dispute finally and exclusively resolved by binding arbitration. Any election to arbitrate by one party shall be final and binding on the other(s).

                         

                        Governing Law and Jurisdiction:

                        These Terms of Service and your use of the Services shall be governed by and construed in accordance with the laws of the jurisdiction specified in the agreement. Any legal proceedings arising out of or relating to these Terms of Service, or the Services shall be instituted in the federal or state courts located in the jurisdiction specified in the agreement.

                         

                        Severability:

                        If any provision of these Terms of Service is held to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.

                         

                        Contact Information:

                        If you have any complaints about the Services or if you need further information regarding the use of the Services, please reach out to us at info@asiatravelmates.com.

                         

                        Entire Agreement and Understanding:

                        These Legal Terms, along with any policies or operating rules posted on the Services or related to the Services, constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not be deemed as a waiver of such right or provision. These Legal Terms are enforceable to the fullest extent permitted by law. We have the right to assign any or all of our rights and obligations to others at any time. We shall not be held responsible or liable for any loss, damage, delay, or failure to act caused by any circumstances beyond our reasonable control. If any provision or part of a provision of these Legal Terms is found to be unlawful, void, or unenforceable, that provision or part shall be considered separate from these Legal Terms and shall not affect the validity and enforceability of the remaining provisions. These Legal Terms do not create a joint venture, partnership, employment, or agency relationship between you and us. You agree that these Legal Terms will not be interpreted against us solely because we drafted them. By using the Services, you waive any defenses based on the electronic form of these Legal Terms and the absence of physical signatures from the parties involved.

                         

                        Notes:

                        Please note that all payments, whether made with ATM or credit cards, are processed through the OnePay link: https://onepay.vn   Asia Travel Mates currently uses only this payment portal, ensuring a centralized and secure payment processing system for our clients.

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                        Frequently asked questions

                        Some of the must-visit destinations in Vietnam include Hanoi, Ho Chi Minh City, Ha Long Bay, Hoi An, Hue, Nha Trang, Da Nang, Sapa, Mekong Delta, and Phu Quoc Island.

                        The number of days you should spend in Vietnam depends on the destinations you want to visit and the activities you plan to do. A minimum of 7-10 days is recommended to explore the major highlights of the country, but if you have more time, you can easily spend 2-3 weeks or even longer to fully experience all that Vietnam has to offer.

                        The best time to visit Vietnam is generally during the spring (February to April) and autumn (August to October) seasons when the weather is mild and pleasant. However, Vietnam is a diverse country with varying climates, so the best time to visit certain regions may differ. It's advisable to check the weather conditions for specific destinations before planning your trip.

                        Yes, most visitors to Vietnam require a visa. However, there are some exceptions for citizens of certain countries who can enjoy visa-free entry for a limited duration. It's recommended to check with the Vietnamese embassy or consulate in your country or consult a travel agent to determine the visa requirements based on your nationality.

                        When visiting Vietnam, it's important to respect the local customs and cultural norms. Some general etiquettes to keep in mind include dressing modestly, especially when visiting temples or religious sites, removing your shoes before entering someone's home or certain establishments, greeting locals with a smile and a slight bow, and avoiding public displays of affection. It's also polite to ask for permission before taking photos of individuals, especially in rural areas.

                        Vietnam is generally a safe country for tourists. However, like any travel destination, it's important to exercise common sense and take necessary precautions. Keep an eye on your belongings, be cautious of your surroundings, and use reputable transportation and accommodation services. It's also advisable to have travel insurance that covers medical emergencies and trip cancellations.

                        Vietnam has a well-developed transportation system that includes domestic flights, trains, buses, taxis, and motorbike rentals. Domestic flights are the fastest way to travel between major cities, while trains and buses offer more affordable options for long-distance travel. Taxis and ride-hailing services like Grab are popular for shorter journeys, and renting a motorbike is a common choice for exploring cities and rural areas.

                        The official currency of Vietnam is the Vietnamese Dong (VND). While cash is widely used, credit cards are accepted in many hotels, restaurants, and larger establishments in major cities. It's advisable to carry some cash for smaller transactions and in more remote areas where credit card acceptance may be limited.

                        Vietnam offers a wide range of unique experiences and activities. Some recommendations include cruising through the stunning limestone formations of Ha Long Bay, exploring the ancient town of Hoi An with its lantern-lit streets, trekking through the terraced rice fields of Sapa, taking a boat tour in the Mekong Delta to experience the floating markets, learning to cook traditional Vietnamese dishes in a cooking class, and participating in a homestay to experience the local way of life.

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